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Refund Policy

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Effective Date: 02 Feb 2024

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At Madan Deshpande Academy, we are committed to providing high-quality educational experiences to our learners. We understand that our learners may have specific expectations or concerns regarding their course purchase, and we aim to ensure transparency in our policies. This Refund Policy explains the terms and conditions regarding refunds, exchanges, and payment options, in line with Indian laws and consumer protection regulations.

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1. No Refund Policy

Once a payment is made for any of our courses or services, we do not offer refunds under any circumstances. The fees paid for our courses are non-refundable. We encourage all learners to thoroughly review the course details, curriculum, and other important information before completing their purchase.

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By purchasing our courses, you acknowledge and agree that:

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  • You have read and understood the course description, features, and benefits.

  • You are fully aware that refunds will not be provided after the payment has been made.

  • You have clarified any doubts or questions regarding the course content before making a payment.

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This policy is in compliance with the Indian Consumer Protection (E-Commerce) Rules, 2020, which allows service providers like us to set clear terms regarding the non-refundability of digital services and goods once delivered.

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2. EMI (Equated Monthly Installment) Option

We understand that affordability can sometimes be a concern. To support our learners in managing their course fees, we offer an EMI (Equated Monthly Installment) option. This allows learners to pay for their courses in smaller, manageable monthly payments.

Eligibility and Process for EMI Option:

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  • The EMI option is available for all learners, but eligibility criteria will apply, and it may be subject to approval by our payment gateway partner.

  • If you wish to opt for the EMI option, you must contact us before making your purchase. Our support team will guide you through the EMI process and help you choose the appropriate plan based on your preferences.

  • EMI options are subject to the approval of the payment partner. Depending on your financial profile, the approved EMI plan will be communicated to you for acceptance.

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Please note that EMI approval is contingent upon the policies of the payment service providers (e.g., Razorpay, PayPal, or any financial institutions we collaborate with). We do not directly control the approval process but will assist you throughout.

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3. Special Circumstances and Exceptions

While we maintain a no-refund policy, we understand that exceptional circumstances may arise. However, please note that refunds will not be granted under any circumstances unless required by law.

In the following cases, we may consider offering alternative solutions, though refunds will not be provided:

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  • Course Delivery Issues: If the course content is not delivered as advertised or if there is an issue with accessibility that prevents you from accessing the content, please contact our support team immediately. We will work to resolve the issue or offer you an alternative solution, such as a replacement course or extension of course access.

  • Technical Problems: If you face any technical difficulties related to accessing course materials, please contact our technical support team. We will assist in resolving the issue promptly.

If you believe that you have a valid claim that requires our review (such as a breach of the contract, as per applicable consumer laws), please contact our support team. We will investigate the matter thoroughly and offer a resolution, which may include an alternative payment arrangement or extension, but no refunds will be issued.

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4. Legal Rights and Consumer Protection

Our Refund Policy is in compliance with the Indian Consumer Protection Act, 2019, and other applicable laws. Under the Consumer Protection Act, digital goods and services (such as online courses) are generally considered non-returnable and non-refundable once purchased and delivered unless the product or service is defective or does not conform to the contract.

However, the Consumer Protection (E-Commerce) Rules, 2020, empower consumers to seek redressal for defects, deficiencies, or discrepancies in the service provided. If you are dissatisfied with our services, please contact us directly, and we will try to resolve the issue.

In case of disputes, the applicable jurisdiction for resolving complaints will be governed by Indian law and will be handled in the jurisdiction of Mumbai, Maharashtra, India.

5. How to Contact Us for EMI or Other Inquiries

If you wish to inquire about the EMI option or if you have any other concerns, please feel free to contact our support team using the following details:

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Email: support@sapcoursesinmarathi.com
Phone: +91-724-969-8469
Address: Karan Tej Arista Warje Pune - 411058

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Please note that our support team will respond within 2-3 business days to address your concerns or guide you through the process of applying for EMI.

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6. Modifications to This Policy

Madan Deshpande Academy reserves the right to modify or amend this Refund Policy at any time. Any changes will be reflected on this page, and the effective date will be updated accordingly. We recommend that you review this policy periodically to stay informed of any updates.

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7. Acknowledgement and Agreement

By purchasing our courses or services, you acknowledge that:

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  • You have read and understood this Refund Policy.

  • You agree to the terms and conditions set forth in this policy, including the no refund clause.

  • You are aware of the EMI option and agree to contact us if you wish to avail of this facility.

  • You understand that any exceptions will be reviewed on a case-by-case basis, and refunds will not be granted unless required by applicable law.

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